Frequently Asked Questions

While designing the bathrooms that our users dream of, we make suggestions for their needs at the right moment and conditions, and we ensure that they have the perfect experience by aiming to progress without getting lost throughout the design journey.

KaleCore is a platform that all users can imagine and design their own bathrooms getting inspired by searching through collections and designs that are prepared by our content specialists. It makes the required connections to make the bathrooms users have designed real.

KaleCore welcomes you with a beginning that brings everything you can get inspired by according to your interests while designing your bathroom. It provides a unique experience by walking with you through the whole process, from creating a design to making it real.

All approved personal information received while you are signing up is protected with the highest electronic and physical security systems available, and stored in an environment that can only be viewed by authorized personnel when it is necessary with the user's consent. This information can only be used within the framework of international law and the laws of the Republic of Turkey.

You can start your bathroom design project in a few simple steps. After creating an account, to be able to inspire you on your design journey we will ask you to make choices about the styles and colors you like, then we will be able to help you better benefiting from your preferences.

1- Take Our Survey By participating in our free online survey you can discover your true style preferences. 2- Create your KaleCore profile and give us more information. Complete your profile to start your journey in KaleCore. 3- Explore, Inspire, Design, Make Real. Be inspired by the examples we have prepared according to your preferences, add designs and products to your favorites. Select, edit and review your field size. For more, get free support from Kale approved architects. List all the products in your bathroom, learn about the cost of inplementation, reach our nearest stores and create your design by making a holistic application discovery in on of our premium authorized services.

In the profile editing area, you can edit the fields related to your profile, adjust your social media connection and sharing settings, and if you are a design professional, you can enter your information in the relevant field and control your notification settings.

With the help of KaleCore style test, you can examine the design list, which will be created for you according to your answers, from the "Special" section under the "DISCOVER" title on your home page. You can also access and have an idea of other designs and collections shared by architects and other users from the "Designs" and "Collections" sections under the "DISCOVER" title, again.

You can start your design by creating a new measurement from the "My Measurements" section under the title of "DESIGN" on your home page.

KaleCore offers users the opportunity to benefit from our services such as design preview and support, price range determination, proximity to stores and stock inquiries, finding constructors, and buying painting.

You can access our application through your web browser and/or mobile device (iOS and Android).

For your problems about using KaleCore, you can fill out the "Support form" or contact our customer contact center by calling 0850 800 5253.

With its first version, KaleCore provides you the chance to design your own bathrooms. Our teams and technology consultants continue their R&D processes on the modules for future versions of KaleCore which will allow you to design your entire home. You can contribute to our progress with your valuable opinions and ideas.

Before starting your designs, you need to determine the dimensions of your space. There are two easy ways to create measures for you; 1- Ready Space: Based on the templates created for you, you can choose the one that most closely resembles your space and proceed quickly by inserting your own measurements. 2-New measurement: With this module, you can measure your space with our AR supported measurement module. In order to measure by using the AR module, you should install KaleCore Application to your mobile device and make sure that your device supports AR.

Check out our bathroom remodeling guide.

Automatic placement is a smart algorithm system that allows you to display all the accessories and details in your design area and determine the products you want to have in your bathroom, depending on the collection you choose after you enter your room dimensions.

New Space is a design phase that provides you with a collection before creating your bathroom. By creating a blank canvas, you can create an original design by adding products according to your wishes to your space in the dimensions you specify.

Kale Core is the shortest and most fun way to have your dream bathroom at home! With Kale Core, you can create and detail your own design and decide how your bathroom will look. If you wish, you can complete your purchases quickly thanks to the design list you create from Kale stores after designing them through the architects within Kale Core. In this process, if you wish, you will be able to realize your dream of bathroom renovation effortlessly in a short time by taking advantage of Kale premium service.

Kalecore has a design world that is updated every moment due to its structure. The content edited by Kale expert teams is constantly fed by our collections and the dream worlds of our users. This enables the enthusiast people to access unlimited content and allows them to adapt quickly.

Doing "Style Test" when starting Kalecore allows us to understand you better. The test, which consists of two questions, focuses primarily on your personality traits. In the next step, it sheds light on the styles you focus on in the designs. If you approve your style test, you can easily view the collections, designs and contents compiled for you in the "Special For You" section of Kalecore "Explore". All contents presented in this area are compiled specially for your "Style Test" result. You can renew your style test at different times from the "Style Test" field under your profile for different locations and sail to new horizons.

With the help of the inspiration test, our application will show you our products and collections which are closest to your taste. You can make your decision about the products and the general style by examining them. Make sure you know the dimensions of your bathroom before you start designing, so that after placing the products you chose, you can get the most realistic view. It will help you to determine the position of the door and window as they are in your bathroom.

When you get into the designing screen after determining the dimensions of your bathroom, the toilet bowl, the washbowl and the shower cabin of your choice will automatically be located in the places you designate after pressing the APPLY button. Then you will be able to move and change the location of them on the walls they have been placed. After you select a wall, you can also choose the accessories and other products you like and they will be automatically placed on the middle oh the wall you have chosen. After that, you can move them freely on the wall and position them anywhere you like.

While examining the products and collections that inspire you and your design the most, you can access the registered designs of other users who are inspired by the same products and collections at the bottom of the page, and make changes and arrangements on them. You can also access the designs of other users under the "Designs" tab and view them by filtering and sorting.

After determining the shape and dimensions of your bathroom, you can start furnishing the room with our products by clicking the CONTINUE button. You can view the collections having the ones that suits your likings being in the first place and the products used in these collections from the furniture titles on the left side of the page. When you select the products, the toilet bowl, the washbasin and the shower cabin will set in the places you designated while making your plan. You can change their locations by moving them on the walls they have ben placed on. You can place the other products wherever you like them to be. You can see the layout of the tiles you will choose after you choose the wall you want them to be on and select the tiling style. You can also change the tiling style for the tiles you have chosen for the floor. After all that, you can view your design in 3D by clicking the button above and in AR by clicking the button on the right.

The construction elements and materials (except electric wiring) necessary for the assembly of the products and for the completion of your design are determined with respect to the products you chose. By-products that are necessary for your design to come to life and to be functional are added to your list automatically. The average of product and application service costs are presented to the user from the lists determined by Kale. These prices may change at the time of purchase.

By making a "design request from architects", you can consult Kale expert architects about your design and verify your design without paying anything.

In the 3D viewing section, you can save the image of your design to the application and save the image from the "Share" button to your personal computer and your own accounts. In this way, you can save the designs of others and have their images. In addition, you can save the image on the screen as an photo in the AR display section.

After opening the page of the design you selected, you can share your design by using the share button under the image. You can also see the products used in the design at the bottom of the page, you can share the products after clicking the "See All" button.

Of course! You can save the measurements you have specified with a special name and then make as many different designs as you want. It is possible to make new designs of your own by arranging other designs according to your needs.

You can create various sizes without a number limit and you can create different designs without any restrictions on them. You can also make adjustments to existing designs as you wish.

You can compare your designs with other designs registered in Kalecore, and you can reach the bathrooms that were made and arranged by architects approved by Kale. In addition, after determining the dimensions of your bathroom and the style you want, you can contact our special architects in Kale stores and get support for creating the most suitable design for you.

You can find a wide range of products and collections from the "Special For You" and "Collections" sections under "Explore". Under a collection or product of your choice, you can find designs previously made by Kale architects. You can examine these designs in 3D environment or with AR. You can also examine the profiles of architects, and send messages by using our application.

It is an important goal to support you with new technologies in Kalecore and to make the technology easy to use for you. We want to make your experience more realistic with Augmented Reality (AR) applications. AR modules in Kalecore will enable you to examine your products and places better. Our AR modules operate via our mobile application and are supported by certain mobile devices. Models that support AR are listed below.

It will help you to name your design to create and personalize your own design on the plan. Also, since the same plan can be used repeatedly, it will be convenient for you to be registered under your measurements with a special name.

Since your design can be visited by others and examined by architects, having a certain name will facilitate the work. When you re-edit your design and save all of them, your name will help you to distinguish. Besides, you can make it more personal by giving a name to your design.

Before starting your designs, you need to determine the dimensions of your space. There are two easy ways to create measures for you; 1- Ready Space: Based on the templates created for you, you can choose the one that most closely resembles your space and proceed quickly by inserting your own measurements. 2-New measurement: With this module, you can measure your space with our AR supported measurement module. In order to measure by using the AR module, you should install KaleCore Application to your mobile device and make sure that your device supports AR.

On your design page, the system offers you the opportunity to view your design in four different ways. The 2D and 3D icons at the top of the page allow you to switch between the plan and the three-dimensional image. The AR icon on the side of the page can be used to display your design with augmented reality technology. It is shown to you as a two-dimensional view for you to perceive our products more easily while making your wall design. In this section, which is presented to you for the wall, you can easily lay the ceramics that you will put on the wall, like a blank canvas, with pre-designed templates for you. You can examine all your designed plans in 3D, and you can have the experience of seeing your dream closest to reality with the AR module.

After entering your address information in your profile, you can reach the nearest store from the "Stores" section under "Perform".

After entering your address information in your profile, you can make an appointment by clicking the nearest or preferred store in the "Stores" section under the "Perform" heading. You can follow up the confirmation and appointment details regarding your appointment request from the "Notifications" tab.

You can scroll to the profile of the architect you want to contact by using the search button or while reviewing the design and send a message. You can simplify and speed up your design process by creating the design of your room in the way you determine and passing the name of your design to the architect you communicate with. If you want to share more ideas about her/him, you can share with the architect by selecting the items you add to your favorites.

After determining the dimensions of your room, the architect you communicate with for design request can only access your room plan you shared with her/him, the style test to understand your style and the designs or collections you have favored until this time.

You can request detailed information and appointments about our Kale authorized practitioner services by clicking the "Premium" button under "Perform" in your homepage or you can access the masters approved by Kale on the "Bi Usta" platform by clicking the "Find an Constructor" button.

Our "Premium Service" structure in the "Solutions" section under the "Perform" title on your homepage consists of our teams providing holistic service consisting of Kale expert practitioners. This section under our solutions starts with our expert teams calling you according to your approval. After the discovery in your place, you can realize your bathroom dream with Kale assurance.

Checklist is a document that allows you to check details such as structural features, hygiene rules, style and functionality before you visually finish your design.

You can find the chance to see and examine the products in all the designs you have made at Kale Core by making an appointment at our relevant sales points. You can complete your experience and shopping in our stores in company with Kale consultants.